Privacy Policy

Effective Date: 20.09.2025

At CRETU COACHING AND CONSULTING (“we,” “us,” “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit https://walkingthetalks.com or use our coaching, mentoring and consulting services.

1. Information We Collect

We may collect personal data when you interact with us, for example when you:

• Subscribe to our newsletter or other resources,
• Take a quiz or complete a form on our website,
• Schedule a consultation or coaching/mentoring session,
• Make a payment for our services,
• Visit our website (via cookies and analytics tools).

This may include contact details (such as name and email), booking and payment information, and limited technical data (such as IP address or browser type). We only collect what is necessary to deliver our services or meet legal obligations, and we do not sell your data.

2. How We Use Your Information

We use your personal data to:

• Provide and manage our services,
• Respond to inquiries and schedule consultations,
• Send newsletters, updates, and resources (only if you subscribe),
• Share updates about new blog posts, videos, events, and offers if you’ve subscribed,
• Process payments and comply with accounting/tax requirements,
• Invite you to surveys/feedback and use responses to improve our site and services,
• Improve our website and services through analytics,
• Meet any legal or regulatory obligations.

3. Legal Basis for Processing

We process your personal data based on:

• Contract (to deliver coaching sessions and process bookings/payments),
• Consent (for newsletters, marketing communications, or quizzes, other resurces),
• Legitimate interest (to improve services, ensure site functionality and security),
• Legal obligations (e.g., accounting, tax compliance).

4. Data Sharing & Third Parties

We may share your personal data with trusted third-party providers who support our business, such as:

• Payments: Stripe, Wise
• Scheduling/Meetings: Calendly, Zoom
• Email newsletters: Moosend
• Analytics/Marketing: Google, Meta (Instagram), LinkedIn, YouTube, Vimeo
• Website hosting & IT providers

All providers are required to handle your data securely and in compliance with GDPR/revDPA.

5. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Policy, including legal, accounting, or tax requirements.

• Newsletter subscriptions are kept until you unsubscribe.
• Client and consultation records are kept while we work together and for a reasonable period afterwards.
• Payment and invoice data are retained as required by Swiss law.
• Feedback/survey data may be stored in anonymised form for service improvements.

When data is no longer needed, it is securely deleted or anonymised.

6. Your Rights

You have the right to:

• Access the data we hold about you,
• Request correction or deletion,
• Withdraw consent at any time (e.g., newsletters or cookies),
• Restrict or object to processing,
• Request portability of your data,

To exercise your rights, contact us at contact@walkingthetalks.com.

7. International Transfers

Some providers may process data outside Switzerland/EU/EEA (e.g., in the US). Where this occurs, we use Standard Contractual Clauses or rely on an adequacy decision to ensure appropriate safeguards.

8. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, or loss.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under 18.

10. Cookies

We use cookies and similar technologies to operate our website, improve user experience, and deliver relevant content. For details, please see our Cookie Policy.

11. Updates

We may update this Privacy Policy from time to time. The date at the top shows the last revision.

12. Contact Us

For questions or requests regarding this Privacy Policy, write at:
Email: contact@walkingthetalks.com